1. System Maintenance and Updates:

• Regularly applying software updates, patches, and enhancements to keep the NetSuite system up-to-date and secure.
• Monitoring system health and performance to identify and address potential issues.

2. User Management:

• Create, modify, and deactivate user accounts.
• Assign appropriate roles and permissions to users.
• Manage user access and security settings.
• Role Hierarchy Management and Role Consolidation

3. Data Management:

• Data import and export, including customer records, sales orders, and inventory data.
• Data cleanup, data deduplication, and data migration as required to maintain data integrity.
• Data backups and disaster recovery planning.
• Maintain SB Refresh Cycles
• Data Archiving

4. Configuration and Customization:

• Configure and customize NetSuite to align with the client's business processes.
• Modify workflows, forms, and saved searches.
• Create and manage custom fields and records.

5. Dashboard and Reporting:

• Design and maintain custom dashboards and reports for real-time insights.
• Provide training to end-users on report generation and dashboard usage.

6. SuiteAnalytics:

• Setting up and configure SuiteAnalytics for advanced data analysis and reporting.
• Design and optimize saved searches to extract meaningful insights.

7. Workflow Automation:

• Design and implement workflows to automate business processes.
• Monitor and fine-tune workflows for efficiency.
• Configure Native NetSuite Approval Workflows

8. SuiteCommerce:

• Manage SuiteCommerce configure and customize for e-commerce businesses.
• Ensure a seamless customer shopping experience.

9. Software Updates and Patch Management:

• Apply regular software updates, patches, and enhancements to NetSuite.
• Ensure that the system remains up-to-date and secure.

10. Security and Compliance:

• Enforce security best practices, including role-based access controls, data encryption, and security configurations.
• Ensure compliance with data protection regulations, such as GDPR and industry-specific requirements.

11. Training and Documentation:

• Conduct training sessions for end-users and administrators.
• Document system configurations and customizations.

12. Performance Optimization:

• Monitor system performance to identify bottlenecks and areas for improvement.
• Implement strategies to optimize system speed and responsiveness.

13. Budgeting and Cost Control:

• Monitor costs associated with NetSuite usage.
• Provide recommendations for cost savings and efficient resource allocation.

14. Continuous Improvement:

• Identify opportunities for process optimization and enhancements within the NetSuite environment.
• Provide recommendations for improved efficiency and business outcomes.

15. System Integration and Custom Scripting:

• Integrate NetSuite with other business applications, such as CRM or e-commerce platforms.
• Setup automated data synchronization and communication between systems.
• Manage and maintain IPaaS such as
  • Boomi
  • Celigo
  • Workato
  • MuleSoft
  • Native NetSuite Integrations
• Develop and maintain SuiteScript (JavaScript) for advanced customization.
• Create and manage scheduled scripts for automated tasks.
• Customize Forms
• Customize Advanced PDF Templates
• Custom module development
• Code Management

SLA

• Provide helpdesk support to end-users for day-to-day inquiries, technical issues, and troubleshooting.
• Resolve system errors and troubleshooting technical problems.
  • Level 1 Issues = 8 – 16 Hours
  • Level 2 Issues = TBD Based on complexity
  • Level 3 Issues = TBD Based on complexity