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1. System Maintenance and Updates:

  • Regularly applying software updates, patches, and enhancements to keep the NetSuite system up-to-date and secure.
  • Monitoring system health and performance to identify and address potential issues.

2. User Management:

  • Create, modify, and deactivate user accounts.
  • Assign appropriate roles and permissions to users.
  • Manage user access and security settings.
  • Role Hierarchy Management and Role Consolidation

3. Data Management:

  • Data import and export, including customer records, sales orders, and inventory data.
  • Data cleanup, data deduplication, and data migration as required to maintain data integrity.
  • Data backups and disaster recovery planning.
  • Maintain SB Refresh Cycles
  • Data Archiving

4. Configuration and Customization:

  • Configure and customize NetSuite to align with the client's business processes.
  • Modify workflows, forms, and saved searches.
  • Create and manage custom fields and records.

5. Dashboard and Reporting:

  • Design and maintain custom dashboards and reports for real-time insights.
  • Provide training to end-users on report generation and dashboard usage.

6. SuiteAnalytics:

  • Setting up and configure SuiteAnalytics for advanced data analysis and reporting.
  • Design and optimize saved searches to extract meaningful insights.

7. Workflow Automation:

  • Design and implement workflows to automate business processes.
  • Monitor and fine-tune workflows for efficiency.
  • Configure Native NetSuite Approval Workflows

8. SuiteCommerce:

  • Manage SuiteCommerce configure and customize for e-commerce businesses.
  • Ensure a seamless customer shopping experience.

9. Software Updates and Patch Management:

  • Apply regular software updates, patches, and enhancements to NetSuite.
  • Ensure that the system remains up-to-date and secure.

10. Security and Compliance:

  • Enforce security best practices, including role-based access controls, data encryption, and security configurations.
  • Ensure compliance with data protection regulations, such as GDPR and industry-specific requirements.

11. Training and Documentation:

  • Conduct training sessions for end-users and administrators.
  • Document system configurations and customizations.

12. Performance Optimization:

  • Monitor system performance to identify bottlenecks and areas for improvement.
  • Implement strategies to optimize system speed and responsiveness.

13. Budgeting and Cost Control:

  • Monitor costs associated with NetSuite usage.
  • Provide recommendations for cost savings and efficient resource allocation.

14. Continuous Improvement:

  • Identify opportunities for process optimization and enhancements within the NetSuite environment.
  • Provide recommendations for improved efficiency and business outcomes.

15. System Integration and Custom Scripting:

  • Integrate NetSuite with other business applications, such as CRM or e-commerce platforms.
  • Setup automated data synchronization and communication between systems.
  • Manage and maintain IPaaS such as
    • Boomi
    • Celigo
    • Workato
    • MuleSoft
    • Native NetSuite Integrations
  • Develop and maintain SuiteScript (JavaScript) for advanced customization.
  • Create and manage scheduled scripts for automated tasks.
  • Customize Forms
  • Customize Advanced PDF Templates
  • Custom module development
  • Code Management

SLA

  • Provide helpdesk support to end-users for day-to-day inquiries, technical issues, and troubleshooting.
  • Resolve system errors and troubleshooting technical problems.
    • Level 1 Issues = 8 – 16 Hours
    • Level 2 Issues = TBD Based on complexity
    • Level 3 Issues = TBD Based on complexity
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#1 Cloud-Based ERP

NetSuite leads the pack with its unparalleled ERP capabilities, seamlessly integrating financials, CRM, and e-commerce into one powerful platform. From streamlined operations to real-time insights, NetSuite empowers businesses to thrive in today's dynamic marketplace.

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